Refund and Returns Policy

At Zazio, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a simple and hassle-free process for returns and refunds. Please read through our policy below to understand the process and requirements.

1. Returns

If you are not fully satisfied with your purchase, you can return the product within 15 days of receiving your order. To be eligible for a return, the following conditions must be met:

The item must be in its original, unopened, and unused condition.
The item must be returned with the original packaging, including any tags or labels.
You must provide the order receipt or proof of purchase.

2. How to Initiate a Return

To initiate a return, please contact our customer support team at ssenterprises976@gmail.com or call us at +91 8082143585. Include your order number and reason for return. Once we receive your return request, we will guide you through the process.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and will be issued to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Items

Certain products are not eligible for returns or refunds, including:

Products that are perishable or have a short shelf life (e.g., dried fruits, snacks).
Items that have been opened or used, unless they are defective.
Gift cards or other items that are non-returnable by nature.

5. Exchanges

If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired product. We do not offer direct exchanges, but we will be happy to assist you with returning the original item and ordering a new one.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong product shipped, damaged item). In such cases, we will cover the return shipping costs.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at ssenterprises976@gmail.com or +91 8082143585. We will arrange for a return or replacement as per your preference, and we will cover the shipping costs for the return of damaged items.